The Frontline Equals the Bottom Line

Most of us have heard the expression, “The frontline equals the bottom line,” as it pertains to a company’s employees. It means that as far as the customer is concerned, a company’s frontline employees ARE the company. After all, rarely do customers come in contact with the executives of an organization. Those frontline employees are truly the face of the organization. But as leaders, do we perform in a way that is consistent with the frontline equals the bottom line philosophy? In many cases, I think the answer is no.I was thinking about this issue recently while eating in a T.G.I. Friday’s restaurant. As I was observing the employees, the reality of the frontline equals the bottom line really hit me. These servers, bussers, bartenders, etc. are the most important people in the company. I knew this intellectually (I’ve talked about it for years), but the trueness of it hit me at that moment. These employees are typically the lowest paid in the organization, treated as expendable, often treated in a condescending manner, and yet they are the most important people in the company. If these employees fail in their duties, it makes no difference how smart the Sr. VP of Marketing is. The transaction between the customer and the company (the frontline employee) can easily crash and burn if that frontline employee doesn’t do his or her job well. This is true in restaurants, hospitals, banks, grocery stores or any other industry/organization. Executives can call in sick, but if the truck drivers for a distribution center don’t show up one day, now there is a situation. When they do their jobs with pride and enthusiasm, the likelihood of company success is exponentially increased. When they do their jobs with boredom and skepticism, the greatest technology systems in the world won’t help.

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We should treat our frontline employees like the stars that they are. We should honor them for the work that they do because they are the ones that make the world turn. All of our strategies, visions, and corporate goals are only as good as the execution of those plans; and execution ultimately comes down to frontline people doing things. Theirs is the most honest work of all. The customer was either happy or she wasn’t, the delivery happened on time or it didn’t, the cooler was either stocked or not, the food was either hot or it wasn’t. Frontline employees don’t need a report in a binder to know how things are going. The score is real time for them.I think what is missing in business today is knowing the importance of the frontline at a gut level. Most of us know that we should say the frontline is the bottom line, but I don’t think it often shines through in our actions. If it did, we would be having pizza parties regularly, pitching in to help when things are busy, taking employees to lunch regularly to ask what can be improved. We would hold celebrations all the time. We would say thank you at every opportunity. Think about those times in your personal life when you were grateful for something that someone did. I mean truly grateful. Remember how sincere and heartfelt your appreciation was toward that person? Can you remember the last time you showed that level of appreciation to an employee or group of employees in your organization?The need to be appreciated is one of the strongest needs of all. When employees work hard all day, doing the real work of the company, being treated with honor isn’t too much to ask. Asking me to clock in and clock out says something about how you feel about my honor. Giving keys for the supply cabinet only to managers and above says something about how you feel about my honor. Having a lavish holiday party for the executive team while giving me a $2 tree ornament says something about how you feel about my contributions. Walking by the reception desk, the loading dock, or the stockroom without acknowledging employees, taking a moment to see how things are going, or just saying thanks, are all behaviors that tell employees what management really thinks. Is it any wonder that most studies show employee engagement is abysmally low?

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My wife and I used to have a housekeeper, Val, who cleaned our house once a week. She was truly an excellent housekeeper and cleaned even the hardest to reach areas. Debbie (my wife) sincerely appreciated the extra effort and always showed her appreciation. My wife and Val became good friends. One time Val mentioned that although she cleaned a lot of houses, Debbie was the only one who appreciated those extra touches and actually showed appreciation. What is important to note is that Debbie didn’t say thank you to get Val to do the extras. Debbie thanked Val because she did the extras. Val, however, said that she wanted to do more because of the appreciation. It was simply a sincere cycle of performance and appreciation. Saying thank you to people who work hard is simply the right thing to do. And usually when we do the right thing, we get the right thing in return. Not always, but usually.You know who the frontline employees are in your own organization. I challenge you to take a hard look at the level of appreciation that you show those frontline employees.Something to think about: Do your employees know you appreciate them? How do they know you appreciate them

How to borrow from Yoga for Weight Loss

Yoga is often praised in the mass media as the new fitness-craze promising weight loss, and increased strength and flexibility. However, when one sees a yoga practitioner curled up in a seemingly impossible pose, the natural tendency is to think: “Well this person has been practicing for years, how can Yoga help me lose the weight now?”

Through the acclaimed Sun Salutations, that’s how.

What are they?

These exercises are a combination of Yoga Poses, Breathing Exercises, Sun Bathing and Prayer. They have been practiced for centuries by Yoga Practitioners in India, Martial Artists and African Wrestlers and as a system to rejuvenate the body and soul are beyond compare. It’s been said in the Drugless Healing circles that one round of the Sun Salutations is much better than a week of exercises at the gym!

They are very simple to learn and just about anyone, regardless of their fitness or flexibility levels can learn these simple exercises. In actuality, if you are familiar with “burpies” (the calisthenics exercise), they do derive their origin from the Sun Salutations.

Here are some of their benefits:

-They alleviate disorders of the skin and waist.

-Flexibility increases and breathing is corrected, moreover, they mildly exercise the legs and arms, thus increasing the circulation.

-They are the best way to burn calories and reduce weight and are often recommended for obesity and depression.

-They are an effective way of loosening up, stretching and massaging all joints and internal organs of the body.

-They stimulate and balance all the systems of the body including the endocrine, circulatory, reproductive and digestive system.

Technique:

1. Stand straight with the palms together as in a prayer position.

2. Inhale and stretch the arms above the head.

3. Exhale and bend forward while touching the toes.

4. Inhale and stretch the right leg away from the body in a big backward step and keep the hands and left foot firmly on the ground. Bending the head backward the left knee should be between the hands.

5. Inhale and hold the breath. Move the left leg from the body and, keeping both feet together and the knees of the floor, rest on the hands (arms straight) and keep the body in a straight line from head to foot.

6. Exhale and lower the body to the floor. In this position, only 8 portions of the body come in contact with the floor: the two feet, two knees, two hands, chest and forehead.

7. Inhale and bend back as much as possible bending the spine to the maximum.

8. Exhale and lift the body of the floor. Keep the feet and heels on the floor.

9. Inhale and bring the right foot along the level of the hands; left foot and knee should touch the ground. Look up, bending the spine slightly (same position as #4)

10. Exhale and bring the left leg forward. Keep the knees straight and bring the head down to the knees as in the third position.

11. Raise the arms overhead and bend backward inhaling. As in Position 2.

12. Exhale and drop the arms and relax.

You have now completed one round. Perform as many rounds as possible in multiples of 3. Ideally you want to aim for 6 rounds minimum and up to a maximum of 30. It only takes about 5-10 minutes, depending on your speed and intensity and is best practiced with as little clothing as possible before an open air window first thing in the morning.

You could do a search in Yahoo! Images for “Sun Salutations” to see a visual representation of these powerful exercises and be rest assured that with a sensible diet and a wise combination of these exercises-with any other fitness regimen you may choose-you are well on your way to attaining natural weight loss, increased strength and overall fitness with the help of yoga.
So don’t get intimidated when you see a seasoned practitioner in a seemingly tough pose. Yoga is for everyone and can help you lose weight.

Mind and Spirit By Practicing Hatha Yoga

Hatha yoga is a 5000 year old system that is used to improve the health of your body, mind and spirit. Hatha yoga combines the stretching exercises of the asanas. Breathing techniques and mental concentration are included in hatha yoga.

The lotus position of the asanas is used in hatha yoga. The goal of hatha yoga remains the same as that of the other types of yoga. The goal of hatha yoga is to blend the spirit of the universe with that of the human spirit. The spiritual, mental and physical health aspects are improved amazingly with the practice of the Hatha yoga. It also gives you peace of mind and improves your concentration. Concentration is the root ingredient of any yoga and its success.

In some ways all the types of yoga are related. Preparing the body to give in is the main goal of hatha yoga. If the mind is relaxed and the spirit within you is enlightened you won’t feel the pain and the stress that you are experiencing. This is achieved with the practice of hatha yoga. You need to understand the relation between your body and the spirit. If you do not understand the relation between them you might get confused. You spirit is responsible to accomplish any task.

If your body is not fit then your spirit may not accomplish what is wants. Hatha yoga helps you to maintain your body and the hence the spirit positively. This positive attitude keeps your mind healthy with good concentration. Hatha yoga comes to the mind of the people when they hear Yoga, since it is the popular branch of yoga. The other types of yoga that gave rise from hatha yoga are the Kundalini, Ashtanga, Bikram, and power yoga.

Hatha yoga is considered and known as the vehicle of the soul. Hatha yoga is so relaxing that it drives both you body and spirit into the universe. This feeling can be compared to a person floating with no gravity at all. Many people are easily distracted by the outward forces and may not be able to focus on a particular task. Such people can get benefited with the hatha yoga. By constantly practicing hatha yoga you can find the divinity in yourself. This helps you to become stronger, relaxed and flexible apart from enlightening you.

With harmony between your mind, body and spirit the spiritual energy will flow through the open energy channels. This is achieved only with Hatha yoga. A healthy body is necessary for you mind and spirit to be strong. This is done by the practice of hatha yoga. It is easy to handle stress and get relieved of your pain and passion with the constant practice of hatha yoga. If you are exhausted with your work, hatha yoga makes you relax.

The Beginner’s Guide to Repairs

Tips For Efficient Towing And Recovery In case you get trapped in a strange place due to a complete breakdown of your car which needs urgent mechanical support, there are steps that you should take. There are a few cases that auto proprietors needed to sit tight for a lot of hours amidst the road with their autos to get assistance. Nevertheless, in some cases, it might be difficult to find one at that moment when you need their assistance the most. This does not imply that your car has to be taken to the nearby service station to get it fixed. The only way to achieve this is by towing it. Towing services will come fairly quickly depending on the time and how busy they are. There are a lot of pulling services given by a lot of organizations. They offer immediate and timely services. In such circumstances, you may require the accompanying tips with a specific end goal to help you make the entire procedure less demanding. Practice a lot to be perfect. You should locate an area that`s far away from traffic, for instance, an empty parking lot and do easy driving tasks with the whole thing hitched up. Before getting out to the street and meeting diverse sorts of drivers, the best thing to do to guarantee a safe towing adventure is to work on driving. You ought to attempt backing up and utilizing mirrors while focusing to the auto`s rotating radius. You should ensure that you stay cool. Adding a transmission cooler especially if your tow vehicle is automatic will reduce the heat of the oil circulating throughout the vehicle`s transmission. Additional weight achieves extra warmth under the lid, which can make more harm your transmission and destroy it too soon.
The Ultimate Guide to Automobiles
You need to maintain your hauling capability. Before you begin the hauling procedure, it is necessary to understand the towing capability of your motor vehicle. Seeing how much your auto can tow will secure your ride and enable you to get ready for the stacking. You ought to first allude to the manual of your auto which ought to give you the particular data on how much load you can tow.
Short Course on Services – What You Should Know
You ought to check your mirrors. Checking the mirrors is imperative for short-term memory. The correct side view mirrors have a big advantage more so in driving an auto with no rear echo. You have to continue checking the mirror on the likelihood that you saw a vehicle on your tail to guarantee that you are not followed anymore. You should also light your way Functional lights are necessary for being safe so that other drivers can notice what you are faced with and if there occur challenges.